Return & Refund Policy (Merchandise)
Little Horizons Australia
Last updated: [insert date]
1. Application of this Policy
This Return & Refund Policy applies to all physical merchandise purchased through the Little Horizons Australia website.
This policy should be read together with our Terms & Conditions, Shipping Policy, and Privacy Policy.
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law (ACL) or other applicable law.
2. Australian Consumer Law
Under the Australian Consumer Law, consumers are entitled to remedies where goods:
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are faulty
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are damaged
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are not of acceptable quality
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are not fit for their intended purpose
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do not match the description provided
Where a product has a major failure, you may be entitled to a replacement or refund.
Where a product has a minor failure, Little Horizons Australia may choose to provide a repair, replacement, or other remedy within a reasonable time.
3. Change of Mind
Little Horizons Australia does not provide refunds or returns for change of mind, including where you:
Change-of-mind return requests may be considered at our discretion, but are not guaranteed.
Where a change-of-mind return is approved:
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the product must be unused
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the product must be in original condition
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the product must be returned in original packaging where possible
Return shipping costs are the responsibility of the customer.
4. Damaged, Faulty or Incorrect Items
If you receive a product that is damaged, faulty, or incorrect, you must notify us within 7 days of delivery.
You may be required to provide:
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your order number
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photographs of the item
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photographs of packaging
Once reviewed, we will determine the appropriate remedy in accordance with Australian Consumer Law.
5. Return Conditions
Where a return is approved, the following conditions apply unless otherwise required by law:
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items must not be used or altered
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items must be returned in reasonable condition
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items must include original packaging where possible
Little Horizons Australia reserves the right to refuse a return where the item shows signs of misuse, wear, damage or alteration not caused by us.
6. Return Shipping
Unless required by law:
Where a product is confirmed to be faulty or incorrect, reasonable return shipping costs may be reimbursed.
7. Unauthorised Returns
Items returned without prior approval may not be accepted.
Customers must contact Little Horizons Australia and receive return instructions before sending any item back.
8. Processing of Refunds
Where a refund is approved, it will generally be issued to the original payment method used for the purchase.
Refund processing times may vary depending on the payment provider.
9. Contact
If you have questions regarding returns or refunds, please contact:
Little Horizons Australia
Email: littlehorizonsaustralia@hotmail.com
Location: Tasmania, Australia
