Shipping Policy
Little Horizons Australia
Last updated: [insert date]
1. Overview
This Shipping Policy applies to all physical products purchased through the Little Horizons Australia website (“Store”).
By placing an order through the Store, you agree to the terms set out in this Shipping Policy.
This policy should be read together with our Terms & Conditions, Privacy Policy, and any other policies published on the website.
2. Order Processing
Orders are typically processed within 2–5 business days after payment has been successfully received.
Processing times may vary due to order volume, operational requirements, public holidays, or circumstances outside our reasonable control.
An order confirmation will be sent after purchase. A separate notification may be sent when the order has been dispatched.
3. Shipping Locations
We currently ship to addresses within Australia.
International shipping may be offered in the future at our discretion.
We reserve the right to decline or cancel orders where shipping to the requested location is not reasonably possible.
4. Shipping Methods and Costs
Shipping methods and applicable delivery fees will be displayed at checkout prior to payment.
Shipping costs may vary depending on factors including:
From time to time, Little Horizons Australia may offer promotional shipping rates or free shipping offers subject to specific conditions.
5. Delivery Timeframes
Estimated delivery timeframes within Australia are typically:
Standard Shipping: approximately 3–10 business days
Delivery estimates are indicative only and are not guaranteed.
Delivery times may be affected by factors outside our control including:
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postal service delays
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weather conditions
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public holidays
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logistics disruptions
Little Horizons Australia is not responsible for delays caused by third-party carriers.
6. Shipping Carriers
Orders may be delivered using Australia Post or other third-party shipping providers.
Once an order has been dispatched and provided to the carrier, responsibility for delivery transfers to the carrier subject to applicable consumer rights under Australian law.
7. Incorrect Address Information
Customers are responsible for providing accurate and complete shipping information at checkout.
Little Horizons Australia is not responsible for orders that are delayed, returned or undeliverable due to incorrect or incomplete address details supplied by the customer.
Where an order is returned to us due to address errors, additional shipping fees may apply before the order can be resent.
8. Lost or Delayed Shipments
If an order appears to be lost or significantly delayed, please contact us using the details below.
While we are not responsible for carrier delays, we will make reasonable efforts to assist with tracking shipments and communicating with the shipping provider.
9. Damaged or Defective Items
If a product arrives damaged or defective, please notify us within 7 days of delivery.
Where possible, customers may be asked to provide:
Where required under Australian Consumer Law, we will provide an appropriate remedy which may include replacement, repair or refund.
10. Risk and Title
Risk in the goods passes to the customer upon delivery to the nominated delivery address.
Title to the goods remains with Little Horizons Australia until full payment has been received.
Nothing in this clause limits any rights that may apply under Australian Consumer Law.
11. Changes to this Shipping Policy
Little Horizons Australia may update this Shipping Policy from time to time.
The current version will always be published on the website and will apply to orders placed after the update.
12. Contact
If you have questions regarding shipping or delivery, please contact:
Little Horizons Australia
Email: littlehorizonsaustralia@hotmail.com
Location: Tasmania, Australia
